Terms & Conditions
Terms and conditions
By placing an order on the Aspects Of Flowers website or when calling our customer services team, you are agreeing to the following terms and conditions:
Order Acceptance Policy
All orders received are subject to acceptance by Aspects Of Flowers and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
All prices shown are inclusive of VAT at the prevailing rate (currently 20%).
Changes to your order
If you wish to change your order, please do so by telephoning us (01482 804294) or email us via our contact form. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production', no changes can be accepted.
For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.
Cancelling your order
Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order by telephoning customer services (01482 804294). Please note that once orders have been 'assigned to production', orders cannot be cancelled.
For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to cancel orders within 72 hours of the intended delivery date.
We offer a number of timed delivery options. However, please note that other than these standard delivery options, we are unfortunately unable to make deliveries within customer-specified time periods. Funeral timed deliveries are priorty.
For full information related to our delivery-related policies, please see our delivery information page.
Flower availability and substitution
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team. Please note that foliage and sundries (including vases) may be substituted without notice.
If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.
All copy and images on this website are owned by Aspects Of Flowers and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.
Registered company address
Aspects Of Flowers
234 Orchard Park Road